We are an independent company whose staff have many years' experience in customs clearance and seafreight. Direct accounts with the major ferry companies let us offer competitive prices — and the personal service bigger operators simply cannot.
Our aim is to offer a personal service. Customers contact us directly, 24/7. No call centre. No tickets. You always know exactly who you're speaking to — usually Barry or Andy, sometimes Ryan, Connor or Tracey, but always someone who knows your shipment.
It's an old-fashioned way of working. We think that's the point.
Every consignment is run by a named senior on our team. You get their number. You get their answer.
No quotas, no upstream pressure — just the best outcome for you, every time.
We work back from your deadline. Slots booked, papers cleared, cargo moved — in that order.
We run a high-specification customs system with a constant link between our office and HM Revenue & Customs (both based in Dover) — so we can give you minute-by-minute information on every consignment.
We offer personalised customs clearance for all UK ports and for Heathrow, Stansted and Gatwick airports. Import or export, full load or pallet, horsebox or specialist movement — we handle it.
W. E. Dover Ltd holds AEO status from the Revenue Commissioners — a European-wide quality mark for compliant, secure customs handling. It means priority treatment at frontiers and fewer physical checks — passed straight on to you.
Granted to traders who meet stringent standards of customs compliance, financial solvency, security and record-keeping.
Call us, email us, or send the paperwork over.